Responsible Gambling

At JetCasino, we are dedicated to providing a secure and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment, a leisure activity to be enjoyed responsibly. However, we also recognise that for a small minority, gambling can cease to be fun and may develop into a problem. Our commitment to safer gambling is fundamental to our operations. We strive to prevent problem gambling and to assist those who may be affected by it. This policy outlines the tools and resources available to you at JetCasino, designed to help you maintain control over your gaming habits.

We operate under strict regulatory guidelines set by our licensing authority. These regulations mandate that we implement comprehensive measures to protect our players. This includes providing clear information about responsible gambling, offering self-help tools, and training our customer support team to identify and assist players who may be at risk. Your well-being is a priority for JetCasino, and we continuously review and update our policies to reflect best practices in the industry.

Problem gambling can manifest in various ways, and it is not always immediately apparent. It is important to be aware of the potential signs, both in yourself and in those around you. Gambling becomes a problem when it negatively impacts your financial situation, relationships, work, or mental health. Some common indicators include:

• Spending more money or time on gambling than you can afford.
• Chasing losses, trying to win back money you have lost.
• Feeling a need to be secretive about your gambling activities.
• Gambling affecting your mood, leading to anxiety, stress, or depression.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Lying to family and friends about your gambling habits.
• Feeling restless or irritable when trying to cut down or stop gambling.

If you recognise any of these signs in yourself or someone you know, it is important to seek help. JetCasino provides resources to assist you in this process.

Maintaining control over your gambling is key to ensuring it remains a fun and harmless activity. Here are some practical tips to help you gamble responsibly:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play and adhere to that limit. Take regular breaks.
• Do not chase losses: Accept that losing is part of gambling. Chasing losses often leads to further financial difficulties.
• Gamble for entertainment, not income: View gambling as a form of leisure, not a way to make money.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.

By following these guidelines, you can help ensure your experience at JetCasino remains positive and controlled.

JetCasino offers you the ability to set various limits on your account, empowering you to manage your gambling expenditure proactively. These tools are designed to help you stay within your budget and avoid overspending. You can set:

• Deposit Limits: Restrict the amount of money you can deposit into your JetCasino account over a specific period (daily, weekly, or monthly). Once set, you cannot deposit more than this limit until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose over a set period (daily, weekly, or monthly). If your net losses reach this amount, you will be prevented from placing further bets until the period ends.
• Wager Limits: Control the total amount of money you can wager over a specific period (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

These limits can be adjusted at any time. Increasing a limit will typically take effect after a cooling-off period, allowing you time to reconsider your decision. Decreasing a limit will usually take effect immediately. You can access and modify these settings within your account profile at JetCasino.

If you feel you need a short break from gambling, JetCasino provides options for time-outs and cool-off periods. These temporary breaks allow you to step away from gaming without fully self-excluding. You can choose to take a break for:

• 24 hours
• 7 days
• 1 month

During a time-out or cool-off period, you will not be able to log into your JetCasino account, deposit funds, or place bets. You will still be able to withdraw any remaining balance. Once the chosen period expires, your account will automatically reactivate, and you will regain full access. This feature is a useful tool for regaining perspective and ensuring gambling remains a controlled activity.

For individuals who feel their gambling is becoming problematic, JetCasino offers a self-exclusion program. Self-exclusion is a more definitive step than a time-out, designed for those who need a longer, more structured break from all gambling activities on our platform. You can choose to self-exclude for a minimum of:

• 6 months
• 1 year
• 5 years

During a self-exclusion period, your JetCasino account will be closed, and you will be prevented from opening new accounts. We will take all reasonable steps to ensure you do not receive any marketing materials from us. Once a self-exclusion period is active, it cannot be reversed. Reinstatement of your account after the self-exclusion period will require a formal request and may involve a further cooling-off period to ensure your decision is well-considered. Please contact our customer support team if you wish to implement a self-exclusion.

JetCasino is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services. This includes requesting proof of age documentation, such as a passport or driver's license, during the registration and verification process. Any accounts found to belong to minors will be immediately closed, and any winnings forfeited.

We encourage parents and guardians to take an active role in supervising their children's online activities. There are various software solutions available that can help block access to gambling websites. If you suspect a minor has registered an account with JetCasino, please contact our customer support team immediately. Your cooperation is vital in maintaining a safe environment for everyone.

To help you monitor your gaming activity and avoid losing track of time, JetCasino provides a "Reality Check" feature. This tool allows you to set periodic reminders that will pop up on your screen during your gaming session. The reminder will inform you of:

• How long you have been playing during that session.
• Your net winnings or losses during that session.

You will then have the option to continue playing or to log out. This feature serves as a valuable prompt to take a break, reassess your session, and ensure you are still gambling responsibly. You can customise the frequency of these reality checks within your account settings, choosing intervals that best suit your preferences.

Understanding your gambling habits is the first step towards responsible play. JetCasino encourages you to regularly assess your own behaviour using a self-assessment questionnaire. This tool is designed to help you reflect on your gambling patterns and identify any potential risks. While not a definitive diagnosis, it can provide valuable insights into whether your gambling is remaining within healthy limits. If your responses indicate potential concerns, it is a strong signal to consider utilising the responsible gambling tools available to you, such as setting limits, taking a time-out, or seeking professional help. This assessment is anonymous and for your personal guidance, and it can be found within the responsible gambling section of our website.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)